Thank you for visiting and shopping at jetterdepot.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Update this section if your processing time exceeds 2-3 business days.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time:
3-5 business days
UPS 2nd Day Air
2-3 business days
UPS Next Day Air *
1-2 business days
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Jetter Depot ships to addresses within the U.S., and U.S. Territories.
Jetter Depot DOES NOT ship ship to PO boxes, or APO/FPO/DPO addresses
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping Policy
At this time we ship to the US and Canada only. Canadian orders do not qualify for free shipping.
All prices on our site are in US dollars. Your credit card company will bill you with your local currency at the current exchange rate.
All orders to Canada are shipped via UPS. Your order will arrive 4-7 days after the order is shipped.
When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. Jetter Depot has no control over these charges, nor can Jetter Depot predict what they may be.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
To avoid a delay in receiving your order from customs, we strongly suggest:
- Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
Customs, Duties and Taxes
Jetter Depot is not responsible for any customs or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Jetter Depot is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Freight Shipping Policy
Some of our products are too large to ship by UPS and must be shipped by freight/Truck. Freight/Truck shipments are also offered for certain combinations of products, larger quantities of products and for larger items that we have experienced significant damage when shipped by standard methods.
Freight/Truck shipments generally ship on a pallet and are delivered by a tractor-trailer and/or box truck depending on the delivery method selected by us.
Freight/Truck Shipping Policy Details
When a freight order is delivered, please be sure to inspect your freight package using the guidelines below before accepting the delivery.
- Examine both the packaging and the material inside to ensure there are no physical damages.*
- The material is strapped down to a skid and the material received matches your Jetter Depot packing slip.
- If your material has arrived damaged, please note all damages on the delivery receipt, take pictures and/or refuse the delivery.
- Additional fees apply if you wish to change your address once a shipment is already in transit.
Note: Damaged units MUST be reported within 24 Hours of receipt. * If you find minimal damage that will not affect the way the unit operates, you can make a note on the delivery receipt and accept the delivery.
Being Present For Freight/Truck Delivery
Once your order has shipped, you will receive an email with the tracking number(s). It’s the customer’s responsibility to keep up with delivery date and time in order to be present at time of delivery.
Note: If a delivery is attempted and no one is present to accept the delivery you may be responsible for re-delivery fee.